英語で謝罪するための実用テンプレート集｜状況別・業種別に紹介

1. 謝罪：「We sincerely apologize for the inconvenience caused.」
   （ご不便をおかけしまして、大変申し訳ございません。）
2. 説明：「The issue occurred due to a system malfunction in our order processing software.」
   （問題は注文受注処理システムの故障によって発生しました。）
3. 解決策：「We have immediately dispatched a replacement product to you via express delivery.」
   （即座にVia Express＜郵便追跡サービス＞にて代替品を発送しました。）
4. 再発防止：「We are implementing a new quality control process to prevent such errors in the future.」
   （このようなエラーを防ぐために、私たちは新しい管理プロセスを実施しています。）
5. 謝意：「We greatly appreciate your understanding and continued support.」
   （今後ともご理解とご愛顧を賜りますようお願い申し上げます。）

Subject：Correction to Previous Email

Dear [Recipient's Name],

We apologize for the incorrect information sent in our previous email. 
Here is the correct information:

[訂正内容]

We sincerely regret any confusion this may have caused.
We have implemented additional review processes to prevent such errors in the future.

Thank you for your understanding.

Best regards,
[Your Name]

Subject：Apologies for Delayed Delivery

Dear [Customer's Name],

We sincerely apologize for the delay in delivering your order [Order Number]. We understand the inconvenience this has caused you.

We expect to deliver your order by [新しい日付]. As compensation for this delay, we would like to offer you [具体的な補償内容、 例： a 20% discount on your next order].

We value your business and are taking steps to improve our delivery process to prevent future delays.

Thank you for your patience and understanding.

Sincerely,
[Your Name]

Dear [Customer's Name],

I am writing to apologize for the inconvenience caused by the defective product that was delivered to you. 
I understand that the issue with the product is due to a malfunction in the embedded software.

I am truly sorry for the frustration and disappointment that this has caused. 
Our company takes full responsibility for this error, and we are doing everything in our power to rectify the situation as soon as possible.

We are implementing [具体的な改善策] to ensure this doesn't happen again. 
Your satisfaction is our top priority.

We appreciate your understanding and look forward to resolving this matter in a timely and satisfactory manner.

Thank you for your patience and cooperation.

Best regards,
[Your Name]

Dear [Customer's Name],

We deeply regret to inform you that a data breach occurred on [発生した日付], potentially compromising your personal information.

We sincerely apologize for this incident and the distress it may cause. We have implemented [具体的なセキュリティ対策] to prevent future incidents and are working with [関連機関] to ensure the highest level of data protection.

We take your privacy seriously and are committed to restoring your trust.

Thank you for your understanding.

Sincerely,
[Your Name]

Dear [Customer's Name],

We sincerely apologize for the recent issue you encountered with your purchase from [Company Name]. We understand the inconvenience this has caused and want to assure you that we are committed to resolving this matter swiftly.

To make things right, we are offering [具体的な補償内容、例：無料返品や割引クーポン] as a gesture of our commitment to your satisfaction.

Your satisfaction is our priority, and we hope this gesture reflects our dedication to providing you with the best possible service. If you have any further concerns or questions, please do not hesitate to contact us.

Thank you for your understanding and continued support.

Sincerely,
[Your Name]

Dear [Customer's Name],

We sincerely apologize for the recent disruption in our service. Our team has identified the root cause as [技術的説明] and is working diligently to resolve the issue. We expect to have a fix deployed by [具体的な日時].

We understand the impact this has on your operations and deeply regret any inconvenience caused. Please be assured that we are taking all necessary steps to prevent such issues in the future.

Thank you for your patience and continued trust in our services.

Sincerely,
[Your Name]

Dear [Customer's Name],

We are writing to express our sincere apologies for the recent issue involving your account. Your trust is paramount to us, and we deeply regret any concern this may have caused.

In response, we have implemented additional security measures, including [具体的な対策], to safeguard your financial information. Our team is dedicated to ensuring that your data remains secure and that such incidents do not occur in the future.

If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for your understanding.

Sincerely,
[Your Name]

Dear [Customer's Name],

We sincerely apologize for the inconvenience you experienced during your recent stay with us.

Your comfort and satisfaction are our top priorities, and we deeply regret that we did not meet your expectations. To make it up to you, we would like to offer you [具体的な補償、例：無料アップグレードや追加サービス] on your next visit. We are also taking steps to improve our services to ensure a more enjoyable experience in the future.

Thank you for your understanding and continued support.

Sincerely,
[Your Name]

Dear [Customer's Name],

We apologize for the typo in our previous email regarding [specific detail].

We understand that even small errors can cause confusion, and we want to assure you that we are taking steps to ensure accuracy in all our communications.

Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.

Sincerely,
[Your Name]

Dear [Customer's Name],

We deeply regret the serious error in our recent financial report. We understand the gravity of this mistake and its potential impact on your trust in us.

After a thorough investigation, we have identified the cause as [具体的な原因] and have implemented [具体的な対策] to prevent any recurrence.

We take full responsibility for this issue and are committed to ensuring that it does not happen again. Thank you for your understanding.

Sincerely,
[Your Name]

Dear [Customer's Name],

We sincerely apologize for the inconvenience you experienced with our service. Your satisfaction is our top priority, and we deeply regret any frustration caused.

To make it right, we would like to offer you [具体的な補償内容、例： a discount on your next purchase or a complimentary service]. We value your feedback and are committed to improving our services to ensure a better experience in the future.

If you have any further concerns, please don't hesitate to contact us directly.

Thank you for your understanding.

Sincerely,
[Your Name]

Dear [Partner's Name],

We deeply regret any inconvenience our recent actions may have caused to your business. We highly value our partnership and understand the impact this situation may have had on your operations.

Please know that we are committed to addressing the issue promptly and have already taken steps to [具体的な改善策、例： enhance our communication processes, or adjust our supply chain management] to prevent this from happening in the future.

Your trust is crucial to us, and we are dedicated to strengthening our collaboration moving forward. We appreciate your understanding and look forward to continuing our successful partnership.

Sincerely,
[Your Name]